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What 20+ Years of Experience Brings
In early 2025, during heightened U.S. – China trade tensions, China temporarily restricted the export of rare earth materials in response to new U.S. tariffs. These sudden policy shifts triggered stricter customs reviews on outbound industrial goods, particularly those suspected of containing restricted alloys or trace metals.
One of our long-term customers had an urgent shipment of cast components flagged by Chinese customs, despite the parts containing no restricted materials. This is how we handled the following supply chain challenge.
When customs authorities suspect a product may contain banned materials, the entire container is pulled for inspection, not just the crate or singular product line:
The client’s parts were caught in this process. Without intervention, they faced an indefinite delay, jeopardizing their downstream commitments.
However, the biggest issue we faced was figuring out who to talk to and how to get answers. China’s customs process is opaque as departments overlap, rules change without notice, and there are no clear channels for updates. For most companies, that means hearing their goods valued at hundreds of thousands of dollars are “stuck at port” with no explanation nor timeline. The local customs broker and forwarder, as selected by the customer, could not provide additional information. It takes real, on-the-ground experience to know how to navigate that system and get shipments moving again.
FormX’s team immediately mobilized both on the ground in China and from our Seattle headquarters. Leveraging our deep familiarity with international export procedures, we took a proactive and complaint approach:
After extensive testing, customs cleared the shipment with confirmation that no restricted materials were present. Thanks to our proactive measure:
Expertise in global trade compliance enables us to navigate complex and evolving export controls with precision. On-the-ground responsiveness ensures faster resolution during unexpected disruptions. Customer-first planning and stock strategies protect clients from costly downtime and supply interruptions.
At FormX, this case reflects what defines our company: technical excellence, operational agility, and a relentless commitment to supporting our customers, especially when conditions are most unpredictable.
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